At PREMZO, we strive to ensure that you are completely satisfied with your purchase. If you receive an item that is damaged, broken, or dispatched incorrectly, we offer a hassle-free replacement or refund as per your choice. Please review our policy below to understand the terms and process for returns and refunds.

1. Eligibility for Returns & Refunds

You may request a return or refund if your order meets any of the following conditions:

  • Damaged or Broken Items – If your product arrives defective, physically damaged, or broken during shipping.
  • Incorrect Item Received – If you receive an item that differs from what you ordered.
  • Missing Items – If any product or accessory is missing from your order.

Returns or refund requests must be made within 48 hours from the date of delivery.

2. Return & Refund Process

Step 1: Initiate a Request

  • Contact our customer support at info@premzo.co.uk
  • Provide your order number, a description of the issue, and clear photos of the item and packaging (if applicable).

Step 2: Return Approval

  • Our team will review your request and respond with further instructions.
  • If eligible, we will provide a return shipping label (if applicable) or arrange for a pickup.

Step 3: Replacement or Refund

  • Upon receiving the returned item, we will inspect it and process either a replacement or full refund based on your preference.
  • Refunds will be credited to the original payment method within 5 business days.

3. Non-Returnable & Non-Refundable Items

Certain products cannot be returned or refunded, including:

  • Items that are used, altered, or not in their original condition.
  • Products without original packaging or missing accessories.
  • Clearance or final sale items (unless faulty).

4. Shipping Costs for Returns

  • If the return is due to damage, defect, or incorrect dispatch, PREMZO will cover the return shipping cost.
  • For any other return reasons, the customer may be responsible for return shipping fees.

5. Contact Us

If you have any questions or need assistance, our customer support team is happy to help!

📧 Email: info@premzo.co.uk
📍 Address: 7 Simpson Place, Kirkton Campus, Livingston, Scotland